Онлайн репетитор английского

Описание

Anna Shevchenko

Phone: 8-771-198-34-73 | Email: annaschev97@mail.ru | LinkedIn: linkedin.com/in/annashevchenko
Summary

Experienced Customer Support Specialist with a background in nursing and teaching. Skilled in
problem-solving, client communication, and building trustful relationships. Fluent in Russian and English,
with conversational German. Looking for remote opportunities in customer service and client relations.

Work Experience

Customer Support Manager — New York Medicine Doctors (Remote)
December 2023 – Present

Handling incoming and outgoing calls with US-based clients
Onboarding and outreach to new clients
Problem resolution and coordination between clients and doctors
Ensuring high-quality customer service

Medical Nurse — Vamed Klinik Bad Berleburg, Germany
2021 – November 2023

Patient care and assistance
Medication administration
Assisting doctors
Maintaining medical documentation

Language Tutor (Private Practice)
2019 – 2021

Teaching English and German
Preparing students for exams
Conducting individual and group lessons

Education

MIRAS University, Kazakhstan
2015 – 2019
Bachelor’s Degree in Pedagogy, English and German Languages (Graduated with honors)

Skills

Customer support and communication
Problem-solving
Teaching and tutoring
English and German languages
Teamwork and collaboration
Organization and stress management

Languages

Russian — Native
English — Fluent
German — Conversational