Executive secretary

Описание

Nesipgul Tazhibaeva
Kazakhstan | Phone +7 702 620 68 59 | niska8903@gmail.com | linkedin.com/in/niska8903
EDUCA TION
M.O. Auezov University Shymkent, Kazakhstan
"Hotel Management and International T ourism" Graduation Date: 2010
WORK EXPERIENCE
Gastronomic Market Amarant Shymkent, Kazakhstan
Sales Manager - 2024 2025
Analyzed the market and competitors, identify customer needs and develop activities to meet these needs.
Built and maintained strong relationships with clients, ensuring customer satisfaction and repeat business.
Achieved and exceeded monthly sales goals through strategic planning and exceptional customer service.
N. Nazarbayev University Astana, Kazakhstan
Registrar - 2022 2024
Received visitors to the university , provided initial information support and directed them to the necessary specialist
or department.
Received and distributed incoming calls, emails and mail. Kept records of visits.
Ensured compliance with university policies, academic regulations, and accreditation requirements.
Temelsu Astana, Kazakhstan
Translator - 2020 2022
T ranslated technical documentation from English to Russian and vice versa.
Guaranteed the accuracy of the translation and compliance with specifications.
Adapted translations to suit the cultural and contextual nuances of the tar get audience.
Astana Marriott Astana, Kazakhstan
Concierge - 2019 2020
Provided high quality service to hotel guests by providing information on local attractions and services.
Coordinated and booked reservations for restaurants, shows, tours, and other guest requests.
Assisted in or ganizing events or special occasions for guests, ensuring all details were meticulously handled.
Turkish Hospital| Doha, Qatar
Chief Registrar - 2017 2018
Answered incoming calls to the clinic, observing the rules of telephone conversations and using speech standards.
Consulted visitors on medical services, providing friendly service and necessary information.
Scheduled, rescheduled, and confirmed patient appointments while maintaining accuracy and professionalism.
“Doha Marriott" Hotel Doha, Qatar
Hostess - 2016 2017
Resolved visitor issues promptly .
Took measures to prevent and eliminate conflict situations.
Informed management about identified deficiencies in visitor service and took measures to eliminate them.
“Altyn Kazyna” Hotel Shymkent
Guest Service Specialist - 2013 2015
Received telephone calls in accordance with hotel standards.
Provided connections to other departments in accordance with hotel standards.
Provided connections to department employees via long-distance communication lines.

SKILLS
: soft
Team management, Analytical skills, Communication skills, Emotional intelligence, Honesty , Punctuality.
Organizational skills, Market and competitor analysis and Visit tracking.
LANGUAGES
Kazakh - Native
Russian - Native
English - Intermediate (B1)